Holly House Care Home

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About Us

Holly House Care Home is a residential care home in Washington, in Sunderland. We look after older people who need help through the day, including many living with dementia, people who have managed a mental health condition for years, and people with a physical disability. Some of the people living with us are younger adults, and respite stays are available alongside permanent places. Our most recent overall rating from the Care Quality Commission is outstanding. We are proud of it and also a little wary, because a rating reflects a short inspection and what matters is the rest of the year. We treat it as a standard to hold rather than something to put on a banner. What we think we get right is mostly ordinary. Staff who stay, year after year, and therefore know which chair a person prefers and which songs they know all the words to. Meals that are hot and actually wanted. Nobody hurried through a wash. For residents with dementia, a predictable day and surroundings that do not change without reason. Where a physical disability is involved, equipment that fits the person and enough time allowed that they can do what they can. We want relatives in the building often. Come and see us on a normal day, unannounced if you would rather.

Common questions about Holly House Care Home

Where is Holly House Care Home located?

Holly House Care Home is a residential care home in Washington, Sunderland, NE37 1BJ. You can view its exact location and get directions from the map on this page.

What type of care does Holly House Care Home provide?

Holly House Care Home is registered to provide residential personal care, with support that includes Older person care, Dementia care, Mental health care, Physical disability support, Younger adults care, Respite care. The full list of services is shown on this page.

What is Holly House Care Home's CQC rating?

Holly House Care Home is registered with and inspected by the Care Quality Commission (CQC). Its most recent overall rating is Outstanding following its last inspection on 18 March 2026. You can read the full CQC report from the link on this page.

Does Holly House Care Home provide dementia care?

Yes. Holly House Care Home supports people living with dementia. We recommend contacting the home directly to discuss your individual situation.

Does Holly House Care Home offer respite or short-term care?

Yes. Holly House Care Home offers respite and short-term care. Availability changes regularly, so it is best to enquire directly.

Contact Holly House Care Home

Phone the home directly, or send an enquiry and we will pass it on.

Care We Offer

  • Older Person Care: Support with daily living for older people, from companionship to help with washing, dressing and medication.
  • Dementia: Specialist support for people living with dementia, in a calm, familiar setting with trained staff.
  • Mental Health: Support for people managing a mental health condition, with routines that promote stability and wellbeing.
  • Physical Disability: Accessible facilities and practical help with mobility, personal care and daily tasks.
  • Younger Adults: Care designed around the needs and lifestyle of younger adults (typically 18 to 65).
  • Respite Care: Short stays that give family carers a break, or help someone recover after illness or a hospital stay.
  • Residential Care: Help with everyday living, meals and personal care in a supportive home setting.

Questions families ask about Holly House Care Home

Answered from the CQC register where we can. 5 of these the home has not told us yet, so ask when you call.

Can Mum or Dad stay here if their dementia gets worse?

Yes. Holly House Care Home is registered for dementia care, so someone whose needs increase can usually stay rather than move. Ask how they support people in the later stages. Source: CQC register

Is there a nurse on site if health needs change?

No. Holly House Care Home is a residential care home without on-site nursing. District nurses and GPs visit, but someone who needs daily nursing may have to move to a nursing home. Source: CQC register

Can they try a short stay before deciding?

Yes. Holly House Care Home offers respite and short stays, which is a good way to see whether the home is the right fit. Source: CQC register

Will they support end of life care, so there is no move at the hardest time?

Ask the home. End of life care is not listed on the register. Ask the manager whether residents can remain in the home with hospice or district nurse support.

Can she bring her cat or dog?

Ask the home. The home has not told us its pet policy yet. Ask directly; some homes allow small pets in residents' rooms or welcome visiting dogs.

Can a couple stay together?

Ask the home. We do not know whether the home has rooms for couples. Ask about shared or adjoining rooms if this matters.

Will the council help pay, or is it self funded only?

Ask the home. The home has not told us which funding it accepts. Most homes take both council funded and self funded residents; ask about council rates and any top up. Use our funding calculator to check what you might pay.

Do they take younger adults as well as older people?

Yes. Holly House Care Home supports younger adults as well as older people. Source: CQC register

Can I visit before deciding, and are there visiting hours?

Ask the home. Every home should welcome a visit. Call to arrange one, ideally at a mealtime or during an activity, and ask about visiting hours for family.

Take these with you

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Regulatory Rating

Care Quality Commission (CQC) Rating

  • Latest inspection: 18 March 2026
  • Report published: 18 March 2026

Overall: Outstanding

  • Safe: Good
  • Effective: Outstanding
  • Caring: Outstanding
  • Responsive: Good
  • Well-led: Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Ratings are as published by the CQC and may not reflect the current position of the service.

Typical weekly fees in the North East

Holly House Care Home has not published its fees yet. These are typical weekly fees for the North East, so you know roughly what to expect before you call.

Indicative figures for the North East, not a quote from Holly House Care Home. Actual fees depend on the room, the level of care and how it is funded.

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