The Swallows Residential Care Home

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About Us

The Swallows Residential Care Home is in Haverhill, Suffolk, offering older people a comfortable place to live with support always close at hand. We aim to run as a household rather than an institution, with days shaped by the people living them.

A substantial part of our work is supporting residents living with dementia. We approach it by learning who each person is, keeping routines familiar and the day unhurried, explaining changes before they happen, and treating distress as something with a cause rather than as behaviour to be contained. Our team helps with personal care, medication, mobility and meals, and equally with company, conversation, music and fresh air for those who want them.

Relatives are welcome whenever they can come, and we would far rather people dropped in informally than waited to be invited. Respite stays are available for people needing care for a short period.

Our most recent overall rating from the Care Quality Commission is Requires Improvement. We prefer to say that at the outset rather than have a family discover it later. We understood the findings, we have been working through them steadily, and we are happy to talk about exactly what has changed and what we are still doing.

Please visit at an ordinary hour and judge us on what you actually find.

Common questions about The Swallows Residential Care Home

Where is The Swallows Residential Care Home located?

The Swallows Residential Care Home is a residential care home in Haverhill, Suffolk, CB9 7AA. You can view its exact location and get directions from the map on this page.

What type of care does The Swallows Residential Care Home provide?

The Swallows Residential Care Home is registered to provide residential personal care, with support that includes Older person care, Dementia care, Respite care. The full list of services is shown on this page.

What is The Swallows Residential Care Home's CQC rating?

The Swallows Residential Care Home is registered with and inspected by the Care Quality Commission (CQC). Its most recent overall rating is Requires Improvement following its last inspection on 14 October 2024. You can read the full CQC report from the link on this page.

Does The Swallows Residential Care Home provide dementia care?

Yes. The Swallows Residential Care Home supports people living with dementia. We recommend contacting the home directly to discuss your individual situation.

Does The Swallows Residential Care Home offer respite or short-term care?

Yes. The Swallows Residential Care Home offers respite and short-term care. Availability changes regularly, so it is best to enquire directly.

Contact The Swallows Residential Care Home

Phone the home directly, or send an enquiry and we will pass it on.

Care We Offer

  • Older Person Care: Support with daily living for older people, from companionship to help with washing, dressing and medication.
  • Dementia: Specialist support for people living with dementia, in a calm, familiar setting with trained staff.
  • Respite Care: Short stays that give family carers a break, or help someone recover after illness or a hospital stay.
  • Residential Care: Help with everyday living, meals and personal care in a supportive home setting.

Questions families ask about The Swallows Residential Care Home

Answered from the CQC register where we can. 5 of these the home has not told us yet, so ask when you call.

Can Mum or Dad stay here if their dementia gets worse?

Yes. The Swallows Residential Care Home is registered for dementia care, so someone whose needs increase can usually stay rather than move. Ask how they support people in the later stages. Source: CQC register

Is there a nurse on site if health needs change?

No. The Swallows Residential Care Home is a residential care home without on-site nursing. District nurses and GPs visit, but someone who needs daily nursing may have to move to a nursing home. Source: CQC register

Can they try a short stay before deciding?

Yes. The Swallows Residential Care Home offers respite and short stays, which is a good way to see whether the home is the right fit. Source: CQC register

Will they support end of life care, so there is no move at the hardest time?

Ask the home. End of life care is not listed on the register. Ask the manager whether residents can remain in the home with hospice or district nurse support.

Can she bring her cat or dog?

Ask the home. The home has not told us its pet policy yet. Ask directly; some homes allow small pets in residents' rooms or welcome visiting dogs.

Can a couple stay together?

Ask the home. We do not know whether the home has rooms for couples. Ask about shared or adjoining rooms if this matters.

Will the council help pay, or is it self funded only?

Ask the home. The home has not told us which funding it accepts. Most homes take both council funded and self funded residents; ask about council rates and any top up. Use our funding calculator to check what you might pay.

Do they take younger adults as well as older people?

No. The Swallows Residential Care Home is registered for older people. Younger adults are not listed. Source: CQC register

Can I visit before deciding, and are there visiting hours?

Ask the home. Every home should welcome a visit. Call to arrange one, ideally at a mealtime or during an activity, and ask about visiting hours for family.

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Regulatory Rating

Care Quality Commission (CQC) Rating

  • Latest inspection: 14 October 2024
  • Report published: 14 October 2024

Overall: Requires Improvement

  • Safe: Requires Improvement
  • Effective: Requires Improvement
  • Caring: Good
  • Responsive: Good
  • Well-led: Requires Improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Ratings are as published by the CQC and may not reflect the current position of the service.

Typical weekly fees in the East

The Swallows Residential Care Home has not published its fees yet. These are typical weekly fees for the East, so you know roughly what to expect before you call.

Indicative figures for the East, not a quote from The Swallows Residential Care Home. Actual fees depend on the room, the level of care and how it is funded.

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