The Poplars

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About Us

Here at The Poplars in Stoke On Trent, Staffordshire, we provide residential care for older people in a homely and supportive environment. Our focus is on getting to know each person who comes through our doors, understanding what matters to them and making sure their day to day life feels comfortable, familiar and as independent as possible.

We support residents with a range of needs, including dementia, mental health conditions and physical disabilities. We also offer respite care for those who need a short break from their usual living situation, whether that is to recover after a stay in hospital or to give family carers some time to rest. Whatever the reason someone comes to us, we aim to make the transition feel as smooth and reassuring as we can.

We are open about the fact that our most recent CQC rating reflects areas where we know we need to do better, and we are working steadily through those improvements. We believe in being honest with families and prospective residents rather than papering over concerns. The feedback we have received has helped shape the changes we are making, and we are committed to following through on them properly.

Day to day, we try to create an atmosphere that feels less like an institution and more like a genuine home. Meals, activities and routines are shaped around what residents actually enjoy, not just what is convenient for us to organise. Family involvement is something we actively encourage, and we want people to feel that they remain connected to their loved ones throughout their time with us.

If you would like to find out more or come and have a look around, we would be very happy to welcome you and answer any questions you might have.

Common questions about The Poplars

Where is The Poplars located?

The Poplars is a residential care home in Stoke On Trent, Staffordshire, ST7 8BA. You can view its exact location and get directions from the map on this page.

What type of care does The Poplars provide?

The Poplars is registered to provide residential personal care, with support that includes Older person care, Dementia care, Mental health care, Physical disability support, Respite care. The full list of services is shown on this page.

What is The Poplars's CQC rating?

The Poplars is registered with and inspected by the Care Quality Commission (CQC). Its most recent overall rating is Requires Improvement following its last inspection on 29 November 2022. You can read the full CQC report from the link on this page.

Does The Poplars provide dementia care?

Yes. The Poplars supports people living with dementia. We recommend contacting the home directly to discuss your individual situation.

Does The Poplars offer respite or short-term care?

Yes. The Poplars offers respite and short-term care. Availability changes regularly, so it is best to enquire directly.

Contact The Poplars

Phone the home directly, or send an enquiry and we will pass it on.

Care We Offer

  • Older Person Care: Support with daily living for older people, from companionship to help with washing, dressing and medication.
  • Dementia: Specialist support for people living with dementia, in a calm, familiar setting with trained staff.
  • Mental Health: Support for people managing a mental health condition, with routines that promote stability and wellbeing.
  • Physical Disability: Accessible facilities and practical help with mobility, personal care and daily tasks.
  • Respite Care: Short stays that give family carers a break, or help someone recover after illness or a hospital stay.
  • Residential Care: Help with everyday living, meals and personal care in a supportive home setting.

Questions families ask about The Poplars

Answered from the CQC register where we can. 5 of these the home has not told us yet, so ask when you call.

Can Mum or Dad stay here if their dementia gets worse?

Yes. The Poplars is registered for dementia care, so someone whose needs increase can usually stay rather than move. Ask how they support people in the later stages. Source: CQC register

Is there a nurse on site if health needs change?

No. The Poplars is a residential care home without on-site nursing. District nurses and GPs visit, but someone who needs daily nursing may have to move to a nursing home. Source: CQC register

Can they try a short stay before deciding?

Yes. The Poplars offers respite and short stays, which is a good way to see whether the home is the right fit. Source: CQC register

Will they support end of life care, so there is no move at the hardest time?

Ask the home. End of life care is not listed on the register. Ask the manager whether residents can remain in the home with hospice or district nurse support.

Can she bring her cat or dog?

Ask the home. The home has not told us its pet policy yet. Ask directly; some homes allow small pets in residents' rooms or welcome visiting dogs.

Can a couple stay together?

Ask the home. We do not know whether the home has rooms for couples. Ask about shared or adjoining rooms if this matters.

Will the council help pay, or is it self funded only?

Ask the home. The home has not told us which funding it accepts. Most homes take both council funded and self funded residents; ask about council rates and any top up. Use our funding calculator to check what you might pay.

Do they take younger adults as well as older people?

No. The Poplars is registered for older people. Younger adults are not listed. Source: CQC register

Can I visit before deciding, and are there visiting hours?

Ask the home. Every home should welcome a visit. Call to arrange one, ideally at a mealtime or during an activity, and ask about visiting hours for family.

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Regulatory Rating

Care Quality Commission (CQC) Rating

  • Latest inspection: 29 November 2022
  • Report published: 29 November 2022

Overall: Requires Improvement

  • Safe: Requires Improvement
  • Effective: Good
  • Caring: Good
  • Responsive: Good
  • Well-led: Requires Improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Ratings are as published by the CQC and may not reflect the current position of the service.

Typical weekly fees in the West Midlands

The Poplars has not published its fees yet. These are typical weekly fees for the West Midlands, so you know roughly what to expect before you call.

Indicative figures for the West Midlands, not a quote from The Poplars. Actual fees depend on the room, the level of care and how it is funded.

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