Mill Hayes

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About Us

Mill Hayes is a residential care home in Stoke on Trent supporting adults with a learning disability, autistic adults, people managing mental health conditions, people living with a physical disability and people with sight or hearing loss, including younger adults.

Our starting point is always the individual. We spend time learning how somebody communicates, what they enjoy, what unsettles them and what helps them settle again, and we make sure the whole team understands those things in the same way. Consistency is what allows a person to relax, and it is also what lets us notice early when something is not right.

Respite stays are available as well, for people who need support for a short period and for families who need a break.

Our most recent overall rating from the Care Quality Commission was requires improvement. We would rather say that plainly than talk around it. We have worked through the findings and our attention has gone to the things that shape daily life here rather than to records alone. Anyone considering Mill Hayes should visit, talk to the team and ask us directly what has changed and how we are making sure it holds.

Common questions about Mill Hayes

Where is Mill Hayes located?

Mill Hayes is a residential care home in Stoke-on-trent, Staffordshire, ST8 7PS. You can view its exact location and get directions from the map on this page.

What type of care does Mill Hayes provide?

Mill Hayes is registered to provide residential personal care, with support that includes Mental health care, Learning disability and autism support, Physical disability support, Sensory impairment support, Younger adults care, Respite care. The full list of services is shown on this page.

What is Mill Hayes's CQC rating?

Mill Hayes is registered with and inspected by the Care Quality Commission (CQC). Its most recent overall rating is Requires Improvement following its last inspection on 25 September 2024. You can read the full CQC report from the link on this page.

Does Mill Hayes offer respite or short-term care?

Yes. Mill Hayes offers respite and short-term care. Availability changes regularly, so it is best to enquire directly.

Contact Mill Hayes

Phone the home directly, or send an enquiry and we will pass it on.

Care We Offer

  • Learning Disability / Autism: Person-centred support that helps people with a learning disability or autism live as independently as possible.
  • Mental Health: Support for people managing a mental health condition, with routines that promote stability and wellbeing.
  • Physical Disability: Accessible facilities and practical help with mobility, personal care and daily tasks.
  • Visual / Hearing Impairment: Tailored support and adaptations for residents living with sight or hearing loss.
  • Younger Adults: Care designed around the needs and lifestyle of younger adults (typically 18 to 65).
  • Respite Care: Short stays that give family carers a break, or help someone recover after illness or a hospital stay.
  • Residential Care: Help with everyday living, meals and personal care in a supportive home setting.

Questions families ask about Mill Hayes

Answered from the CQC register where we can. 5 of these the home has not told us yet, so ask when you call.

Can Mum or Dad stay here if their dementia gets worse?

No. Mill Hayes is not listed for dementia care on the CQC register. If dementia is likely, choose a home that is, so a second move is not needed later. Source: CQC register

Is there a nurse on site if health needs change?

No. Mill Hayes is a residential care home without on-site nursing. District nurses and GPs visit, but someone who needs daily nursing may have to move to a nursing home. Source: CQC register

Can they try a short stay before deciding?

Yes. Mill Hayes offers respite and short stays, which is a good way to see whether the home is the right fit. Source: CQC register

Will they support end of life care, so there is no move at the hardest time?

Ask the home. End of life care is not listed on the register. Ask the manager whether residents can remain in the home with hospice or district nurse support.

Can she bring her cat or dog?

Ask the home. The home has not told us its pet policy yet. Ask directly; some homes allow small pets in residents' rooms or welcome visiting dogs.

Can a couple stay together?

Ask the home. We do not know whether the home has rooms for couples. Ask about shared or adjoining rooms if this matters.

Will the council help pay, or is it self funded only?

Ask the home. The home has not told us which funding it accepts. Most homes take both council funded and self funded residents; ask about council rates and any top up. Use our funding calculator to check what you might pay.

Do they take younger adults as well as older people?

Yes. Mill Hayes supports younger adults as well as older people. Source: CQC register

Can I visit before deciding, and are there visiting hours?

Ask the home. Every home should welcome a visit. Call to arrange one, ideally at a mealtime or during an activity, and ask about visiting hours for family.

Take these with you

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Regulatory Rating

Care Quality Commission (CQC) Rating

  • Latest inspection: 25 September 2024
  • Report published: 25 September 2024

Overall: Requires Improvement

  • Safe: Good
  • Effective: Requires Improvement
  • Caring: Good
  • Responsive: Good
  • Well-led: Requires Improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Ratings are as published by the CQC and may not reflect the current position of the service.

Typical weekly fees in the West Midlands

Mill Hayes has not published its fees yet. These are typical weekly fees for the West Midlands, so you know roughly what to expect before you call.

Indicative figures for the West Midlands, not a quote from Mill Hayes. Actual fees depend on the room, the level of care and how it is funded.

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