Messenger House

Messenger House is a residential care home in Birmingham, Sandwell (B66 3EB). It holds a CQC rating of Requires Improvement.

About Messenger House

Messenger House is a residential care home in Sandwell. Those living here include older people and adults with learning disabilities and autistic adults, and we are home to younger adults as well. Respite stays are part of what we do. A mixed household means one routine will not suit everybody, so we work out individually what a good day looks like for each person. For some that is company and something going on, and for others it is their own room and being left alone, which we treat as an equally reasonable choice. Where somebody can do a thing for themselves we support them to keep at it even when stepping in would be faster. On a busy morning that takes discipline. Our most recent overall rating from the Care Quality Commission is requires improvement. We are not going to leave that out and hope it passes unnoticed. We accept what was identified and we are working through it. Anybody considering us should come unannounced, spend time with the people who live here, talk to relatives, and ask us directly what has improved and what has not.

Care provided at Messenger House

Read the full inspection report on the CQC website.

Common questions about Messenger House

Where is Messenger House located?

Messenger House is a residential care home in Birmingham, Sandwell, B66 3EB. You can view its exact location and get directions from the map on this page.

What type of care does Messenger House provide?

Messenger House is registered to provide residential personal care, with support that includes Older person care, Learning disability and autism support, Younger adults care, Respite care. The full list of services is shown on this page.

What is Messenger House's CQC rating?

Messenger House is registered with and inspected by the Care Quality Commission (CQC). Its most recent overall rating is Requires Improvement following its last inspection on 21 December 2019. You can read the full CQC report from the link on this page.

Does Messenger House offer respite or short-term care?

Yes. Messenger House offers respite and short-term care. Availability changes regularly, so it is best to enquire directly.

Questions families ask about Messenger House

Can Mum or Dad stay here if their dementia gets worse?

No. Messenger House is not listed for dementia care on the CQC register. If dementia is likely, choose a home that is, so a second move is not needed later.

Is there a nurse on site if health needs change?

No. Messenger House is a residential care home without on-site nursing. District nurses and GPs visit, but someone who needs daily nursing may have to move to a nursing home.

Can they try a short stay before deciding?

Yes. Yes. Messenger House offers respite and short stays, which is a good way to see whether the home is the right fit.

Will they support end of life care, so there is no move at the hardest time?

Ask the home. End of life care is not listed on the register. Ask the manager whether residents can remain in the home with hospice or district nurse support.

Can she bring her cat or dog?

Ask the home. The home has not told us its pet policy yet. Ask directly; some homes allow small pets in residents' rooms or welcome visiting dogs.

Can a couple stay together?

Ask the home. We do not know whether the home has rooms for couples. Ask about shared or adjoining rooms if this matters.

Will the council help pay, or is it self funded only?

Ask the home. The home has not told us which funding it accepts. Most homes take both council funded and self funded residents; ask about council rates and any top up.

Do they take younger adults as well as older people?

Yes. Yes. Messenger House supports younger adults as well as older people.

Can I visit before deciding, and are there visiting hours?

Ask the home. Every home should welcome a visit. Call to arrange one, ideally at a mealtime or during an activity, and ask about visiting hours for family.

Typical weekly fees in the West Midlands

Messenger House has not published its fees yet. These are typical weekly fees for the West Midlands, so you know roughly what to expect before you call.

Indicative figures for the West Midlands, not a quote from Messenger House. Actual fees depend on the room, the level of care and how it is funded.

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