Colenso House

Colenso House is a residential care home in Ilford, Redbridge (IG2 7AG). It holds a CQC rating of Good.

About Colenso House

Colenso House is a residential care home in Ilford. We support adults with a learning disability, autistic adults, people living with a mental health condition, people with physical disabilities and people with sight or hearing loss. This is people's home and it should be visible in how the place runs. Own rooms, arranged as people want them. A real say in the shopping, the meals, the weekend and who comes to visit. Support is there for what needs it and stays out of the way of what does not. Communication is where most of our effort goes, because almost every difficulty in this kind of support traces back to somebody not being understood. We learn how each person tells us what they want, in whatever form that takes, and we make sure the whole team can read it. Where somebody is distressed, we look at what we could change about the environment or our own approach before we look at the person. For anyone with sight or hearing loss we adapt how we approach and speak, so that support never arrives unannounced, and we keep the house arranged the way the people living here want it. Getting out is normal life rather than an activity, and this part of London gives us plenty to do. Respite stays are available for families needing a planned break. Our most recent overall rating from the Care Quality Commission is Good. Visitors are welcome, and difficult questions more so.

Care provided at Colenso House

Read the full inspection report on the CQC website.

Common questions about Colenso House

Where is Colenso House located?

Colenso House is a residential care home in Ilford, Redbridge, IG2 7AG. You can view its exact location and get directions from the map on this page.

What type of care does Colenso House provide?

Colenso House is registered to provide residential personal care, with support that includes Mental health care, Learning disability and autism support, Physical disability support, Sensory impairment support, Respite care. The full list of services is shown on this page.

What is Colenso House's CQC rating?

Colenso House is registered with and inspected by the Care Quality Commission (CQC). Its most recent overall rating is Good following its last inspection on 17 March 2018. You can read the full CQC report from the link on this page.

Does Colenso House offer respite or short-term care?

Yes. Colenso House offers respite and short-term care. Availability changes regularly, so it is best to enquire directly.

Questions families ask about Colenso House

Can Mum or Dad stay here if their dementia gets worse?

No. Colenso House is not listed for dementia care on the CQC register. If dementia is likely, choose a home that is, so a second move is not needed later.

Is there a nurse on site if health needs change?

No. Colenso House is a residential care home without on-site nursing. District nurses and GPs visit, but someone who needs daily nursing may have to move to a nursing home.

Can they try a short stay before deciding?

Yes. Yes. Colenso House offers respite and short stays, which is a good way to see whether the home is the right fit.

Will they support end of life care, so there is no move at the hardest time?

Ask the home. End of life care is not listed on the register. Ask the manager whether residents can remain in the home with hospice or district nurse support.

Can she bring her cat or dog?

Ask the home. The home has not told us its pet policy yet. Ask directly; some homes allow small pets in residents' rooms or welcome visiting dogs.

Can a couple stay together?

Ask the home. We do not know whether the home has rooms for couples. Ask about shared or adjoining rooms if this matters.

Will the council help pay, or is it self funded only?

Ask the home. The home has not told us which funding it accepts. Most homes take both council funded and self funded residents; ask about council rates and any top up.

Do they take younger adults as well as older people?

Ask the home. The register does not say which age groups the home supports. Ask the home.

Can I visit before deciding, and are there visiting hours?

Ask the home. Every home should welcome a visit. Call to arrange one, ideally at a mealtime or during an activity, and ask about visiting hours for family.

Typical weekly fees in the London

Colenso House has not published its fees yet. These are typical weekly fees for the London, so you know roughly what to expect before you call.

Indicative figures for the London, not a quote from Colenso House. Actual fees depend on the room, the level of care and how it is funded.

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