The Haven Heights Care Home

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About Us

We at The Haven Heights Care Home offer a welcoming residential care home in the heart of Portsmouth, where compassionate support and comfortable surroundings come together for older people who need a little more help with daily life.

Set within the familiar surroundings of the PO postcode area of Portsmouth, our home provides a homely base for residents who value being close to the coastal community they know. The setting has been arranged with the practical needs of older people in mind, offering communal spaces to socialise, quieter corners to relax, and a calm atmosphere that helps residents feel settled from day one.

Our team supports a wide range of care needs under one roof. Alongside general residential care for older people, we provide specialist dementia care for those living with memory loss, working patiently and consistently to preserve dignity, routine, and moments of connection. We also welcome residents with physical disabilities, offering practical support tailored to individual mobility and independence goals. For those living with visual or hearing impairment, our team takes time to adapt communication and daily routines so that every resident feels understood and included. We also offer respite care, giving family carers a well earned break in the reassurance that their loved one is looked after in a safe and caring environment.

In practice, this breadth of specialism means families do not have to worry about their loved one having to move on if their needs change over time. Whether a resident joins us for a short respite stay or for longer term support, we aim to build genuine relationships, learn personal preferences, and shape each day around the person, not the task.

At our most recent Care Quality Commission inspection, The Haven Heights Care Home received an overall rating of Requires Improvement. We were pleased that inspectors recognised the strengths of our team in two important areas, rating us Good for being Caring and Good for being Responsive. This reflects the warmth of our staff and their commitment to listening to residents and adapting to what matters most to them. We acknowledge that the domains of Safe, Effective, and Well led were rated as Requires Improvement, and we take this feedback seriously. It has given us a clear focus for continued learning, strengthened leadership, and ongoing improvement so that every part of life here matches the compassion our team already brings.

Choosing a care home is one of the most personal decisions a family can make, and we understand the weight of that choice. If you are exploring options in Portsmouth for a parent, partner, or relative, we warmly invite you to get in touch, ask questions, and arrange a visit. We would be delighted to show you around, introduce you to our team, and help you decide whether The Haven Heights Care Home feels like the right next chapter for someone you love.

Common questions about The Haven Heights Care Home

Where is The Haven Heights Care Home located?

The Haven Heights Care Home is a residential care home in Portsmouth, Portsmouth, PO6 1EE. You can view its exact location and get directions from the map on this page.

What type of care does The Haven Heights Care Home provide?

The Haven Heights Care Home is registered to provide residential personal care, with support that includes Older person care, Dementia care, Physical disability support, Sensory impairment support, Respite care. The full list of services is shown on this page.

What is The Haven Heights Care Home's CQC rating?

The Haven Heights Care Home is registered with and inspected by the Care Quality Commission (CQC). Its most recent overall rating is Requires Improvement following its last inspection on 15 May 2019. You can read the full CQC report from the link on this page.

Does The Haven Heights Care Home provide dementia care?

Yes. The Haven Heights Care Home supports people living with dementia. We recommend contacting the home directly to discuss your individual situation.

Does The Haven Heights Care Home offer respite or short-term care?

Yes. The Haven Heights Care Home offers respite and short-term care. Availability changes regularly, so it is best to enquire directly.

Contact The Haven Heights Care Home Ltd

Phone the home directly, or send an enquiry and we will pass it on.

Care We Offer

  • Older Person Care: Support with daily living for older people, from companionship to help with washing, dressing and medication.
  • Dementia: Specialist support for people living with dementia, in a calm, familiar setting with trained staff.
  • Physical Disability: Accessible facilities and practical help with mobility, personal care and daily tasks.
  • Visual / Hearing Impairment: Tailored support and adaptations for residents living with sight or hearing loss.
  • Respite Care: Short stays that give family carers a break, or help someone recover after illness or a hospital stay.
  • Residential Care: Help with everyday living, meals and personal care in a supportive home setting.

Questions families ask about The Haven Heights Care Home Ltd

Answered from the CQC register where we can. 5 of these the home has not told us yet, so ask when you call.

Can Mum or Dad stay here if their dementia gets worse?

Yes. The Haven Heights Care Home Ltd is registered for dementia care, so someone whose needs increase can usually stay rather than move. Ask how they support people in the later stages. Source: CQC register

Is there a nurse on site if health needs change?

No. The Haven Heights Care Home Ltd is a residential care home without on-site nursing. District nurses and GPs visit, but someone who needs daily nursing may have to move to a nursing home. Source: CQC register

Can they try a short stay before deciding?

Yes. The Haven Heights Care Home Ltd offers respite and short stays, which is a good way to see whether the home is the right fit. Source: CQC register

Will they support end of life care, so there is no move at the hardest time?

Ask the home. End of life care is not listed on the register. Ask the manager whether residents can remain in the home with hospice or district nurse support.

Can she bring her cat or dog?

Ask the home. The home has not told us its pet policy yet. Ask directly; some homes allow small pets in residents' rooms or welcome visiting dogs.

Can a couple stay together?

Ask the home. We do not know whether the home has rooms for couples. Ask about shared or adjoining rooms if this matters.

Will the council help pay, or is it self funded only?

Ask the home. The home has not told us which funding it accepts. Most homes take both council funded and self funded residents; ask about council rates and any top up. Use our funding calculator to check what you might pay.

Do they take younger adults as well as older people?

No. The Haven Heights Care Home Ltd is registered for older people. Younger adults are not listed. Source: CQC register

Can I visit before deciding, and are there visiting hours?

Ask the home. Every home should welcome a visit. Call to arrange one, ideally at a mealtime or during an activity, and ask about visiting hours for family.

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Regulatory Rating

Care Quality Commission (CQC) Rating

  • Latest inspection: 15 May 2019
  • Report published: 15 May 2019

Overall: Requires Improvement

  • Safe: Requires Improvement
  • Effective: Requires Improvement
  • Caring: Good
  • Responsive: Good
  • Well-led: Requires Improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Ratings are as published by the CQC and may not reflect the current position of the service.

Typical weekly fees in the South East

The Haven Heights Care Home Ltd has not published its fees yet. These are typical weekly fees for the South East, so you know roughly what to expect before you call.

Indicative figures for the South East, not a quote from The Haven Heights Care Home Ltd. Actual fees depend on the room, the level of care and how it is funded.

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