Rock House

Rock House is a residential care home in Gillingham, Medway (ME7 5PY). It holds a CQC rating of Inadequate.

About Rock House

We at Rock House offer residential care in the heart of Gillingham, providing a supportive home for older people and younger adults alike within the Medway community. As a dedicated residential care home, we aim to create a place where each resident feels valued, safe, and genuinely at home. Nestled within the ME postcode area of Gillingham, our home benefits from its setting in a well established South East town, offering residents the comfort of familiar surroundings whilst remaining connected to the wider Medway area. The local environment allows families to visit with ease and helps residents maintain a sense of belonging to their community. Our care is tailored to meet a broad range of needs. We welcome older people seeking long term residential support, younger adults who benefit from a nurturing living environment, and individuals living with mental health conditions who require compassionate, person centred care. We also offer respite care, providing short term stays that give family carers a much needed break whilst ensuring their loved one continues to receive attentive, thoughtful support. In practice, this means our team works to understand each person as an individual, adapting daily routines, activities, and emotional support to reflect who they are and what matters most to them. We recognise that trust is at the heart of choosing a care home. Our most recent CQC inspection, carried out in April 2025, rated us Inadequate overall, with Inadequate ratings in the Safe and Well led domains, and Requires Improvement in Effective, Caring, and Responsive. We take these findings with the utmost seriousness. They provide a clear framework for the improvements we are committed to making, and we understand the responsibility we hold to the residents and families who rely on us. We are dedicated to listening, learning, and working openly to strengthen every aspect of the care we provide. If you are exploring residential care options in Gillingham for a loved one, we warmly invite you to get in touch. We are here to answer your questions honestly, discuss individual needs, and help you make the decision that feels right for your family.

Care provided at Rock House

Read the full inspection report on the CQC website.

Common questions about Rock House

Where is Rock House located?

Rock House is a residential care home in Gillingham, Medway, ME7 5PY. You can view its exact location and get directions from the map on this page.

What type of care does Rock House provide?

Rock House is registered to provide residential personal care, with support that includes Older person care, Mental health care, Younger adults care, Respite care. The full list of services is shown on this page.

What is Rock House's CQC rating?

Rock House is registered with and inspected by the Care Quality Commission (CQC). Its most recent overall rating is Inadequate following its last inspection on 9 April 2025. You can read the full CQC report from the link on this page.

Does Rock House offer respite or short-term care?

Yes. Rock House offers respite and short-term care. Availability changes regularly, so it is best to enquire directly.

Questions families ask about Rock House

Can Mum or Dad stay here if their dementia gets worse?

No. Rock House is not listed for dementia care on the CQC register. If dementia is likely, choose a home that is, so a second move is not needed later.

Is there a nurse on site if health needs change?

No. Rock House is a residential care home without on-site nursing. District nurses and GPs visit, but someone who needs daily nursing may have to move to a nursing home.

Can they try a short stay before deciding?

Yes. Yes. Rock House offers respite and short stays, which is a good way to see whether the home is the right fit.

Will they support end of life care, so there is no move at the hardest time?

Ask the home. End of life care is not listed on the register. Ask the manager whether residents can remain in the home with hospice or district nurse support.

Can she bring her cat or dog?

Ask the home. The home has not told us its pet policy yet. Ask directly; some homes allow small pets in residents' rooms or welcome visiting dogs.

Can a couple stay together?

Ask the home. We do not know whether the home has rooms for couples. Ask about shared or adjoining rooms if this matters.

Will the council help pay, or is it self funded only?

Ask the home. The home has not told us which funding it accepts. Most homes take both council funded and self funded residents; ask about council rates and any top up.

Do they take younger adults as well as older people?

Yes. Yes. Rock House supports younger adults as well as older people.

Can I visit before deciding, and are there visiting hours?

Ask the home. Every home should welcome a visit. Call to arrange one, ideally at a mealtime or during an activity, and ask about visiting hours for family.

Typical weekly fees in the South East

Rock House has not published its fees yet. These are typical weekly fees for the South East, so you know roughly what to expect before you call.

Indicative figures for the South East, not a quote from Rock House. Actual fees depend on the room, the level of care and how it is funded.

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