Avenues South East - 320 Hempstead Road

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About Us

Avenues South East runs a residential care home on Hempstead Road in Gillingham for adults with a learning disability, autistic adults and people living with a physical disability. It is a house on an ordinary road and we aim to run it as a home, with the people who live here involved in how it works.

Support is planned around each person. Some of our residents need help with most parts of the day, including personal care and help to move about safely. Others need very little of that but rely on us for routine, encouragement and staff who understand how they communicate. We take time to work that out and we ask the people who know somebody well.

Everyday life means the ordinary business of a household: cooking, shopping, laundry, keeping your own room the way you like it, choosing what to do at the weekend and getting out locally. We support people to do what they can for themselves, even when that takes longer, and we help properly where help is needed.

The right equipment and training are in place for residents with physical support needs, and our staff are trained in communication and in supporting somebody who is distressed.

Respite stays are available and give family carers a genuine break. Please contact us if you would like to come and see the house.

Common questions about Avenues South East - 320 Hempstead Road

Where is Avenues South East - 320 Hempstead Road located?

Avenues South East - 320 Hempstead Road is a residential care home in Gillingham, Medway, ME7 3QH. You can view its exact location and get directions from the map on this page.

What type of care does Avenues South East - 320 Hempstead Road provide?

Avenues South East - 320 Hempstead Road is registered to provide residential personal care, with support that includes Learning disability and autism support, Physical disability support, Respite care. The full list of services is shown on this page.

What is Avenues South East - 320 Hempstead Road's CQC rating?

Avenues South East - 320 Hempstead Road is registered with and inspected by the Care Quality Commission (CQC). Its most recent overall rating is Good following its last inspection on 21 March 2017. You can read the full CQC report from the link on this page.

Does Avenues South East - 320 Hempstead Road offer respite or short-term care?

Yes. Avenues South East - 320 Hempstead Road offers respite and short-term care. Availability changes regularly, so it is best to enquire directly.

Contact Avenues South East - 320 Hempstead Road

Phone the home directly, or send an enquiry and we will pass it on.

Care We Offer

  • Learning Disability / Autism: Person-centred support that helps people with a learning disability or autism live as independently as possible.
  • Physical Disability: Accessible facilities and practical help with mobility, personal care and daily tasks.
  • Respite Care: Short stays that give family carers a break, or help someone recover after illness or a hospital stay.
  • Residential Care: Help with everyday living, meals and personal care in a supportive home setting.

Questions families ask about Avenues South East - 320 Hempstead Road

Answered from the CQC register where we can. 6 of these the home has not told us yet, so ask when you call.

Can Mum or Dad stay here if their dementia gets worse?

No. Avenues South East - 320 Hempstead Road is not listed for dementia care on the CQC register. If dementia is likely, choose a home that is, so a second move is not needed later. Source: CQC register

Is there a nurse on site if health needs change?

No. Avenues South East - 320 Hempstead Road is a residential care home without on-site nursing. District nurses and GPs visit, but someone who needs daily nursing may have to move to a nursing home. Source: CQC register

Can they try a short stay before deciding?

Yes. Avenues South East - 320 Hempstead Road offers respite and short stays, which is a good way to see whether the home is the right fit. Source: CQC register

Will they support end of life care, so there is no move at the hardest time?

Ask the home. End of life care is not listed on the register. Ask the manager whether residents can remain in the home with hospice or district nurse support.

Can she bring her cat or dog?

Ask the home. The home has not told us its pet policy yet. Ask directly; some homes allow small pets in residents' rooms or welcome visiting dogs.

Can a couple stay together?

Ask the home. We do not know whether the home has rooms for couples. Ask about shared or adjoining rooms if this matters.

Will the council help pay, or is it self funded only?

Ask the home. The home has not told us which funding it accepts. Most homes take both council funded and self funded residents; ask about council rates and any top up. Use our funding calculator to check what you might pay.

Do they take younger adults as well as older people?

Ask the home. The register does not say which age groups the home supports. Ask the home.

Can I visit before deciding, and are there visiting hours?

Ask the home. Every home should welcome a visit. Call to arrange one, ideally at a mealtime or during an activity, and ask about visiting hours for family.

Take these with you

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Regulatory Rating

Care Quality Commission (CQC) Rating

  • Latest inspection: 21 March 2017
  • Report published: 21 March 2017

Overall: Good

  • Safe: Good
  • Effective: Good
  • Caring: Good
  • Responsive: Good
  • Well-led: Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Ratings are as published by the CQC and may not reflect the current position of the service.

Typical weekly fees in the South East

Avenues South East - 320 Hempstead Road has not published its fees yet. These are typical weekly fees for the South East, so you know roughly what to expect before you call.

Indicative figures for the South East, not a quote from Avenues South East - 320 Hempstead Road. Actual fees depend on the room, the level of care and how it is funded.

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