Sapphire House
Sapphire House is a residential care home in Maidstone, Kent (ME16 8SR). It holds a CQC rating of Good.
About Sapphire House
Sapphire House is a residential care home in Maidstone in Kent. We support adults managing mental health conditions, people with physical disabilities, people living with sight or hearing loss, and younger adults. Respite stays are available. Supporting mental health in a residential setting is largely a matter of steadiness rather than intervention. We keep to arrangements we have made. We notice when somebody seems unlike themselves without turning it into an interrogation. We make it easy to talk to us without a formal appointment, and we are as reliable on the difficult weeks as on the good ones. Progress is rarely a straight line and our job is not to be surprised by that. This is people's home and we treat it accordingly. Rooms are theirs to arrange. People decide how their days go, who they see, whether they want company or their own space. We knock before we come in, we ask rather than assume, and we are quite prepared to be disagreed with. Where a physical disability or sensory loss affects how somebody gets about, we design around the person rather than expecting them to accommodate the building. Small habits carry a lot of weight: saying who you are as you come into a room, leaving furniture exactly where it lives, checking that glasses and hearing aids are working. The Care Quality Commission rated us good at our most recent inspection, and we keep asking what needs to change.
Care provided at Sapphire House
- Mental health care
- Physical disability support
- Sensory impairment support
- Younger adults care
- Respite care
- Last CQC inspection: 20 February 2019
Read the full inspection report on the CQC website.
What the inspectors found
A plain English summary of the Care Quality Commission inspection behind the current rating of Sapphire House. Report published 20 February 2019.
- 12 and 13 December 2018
- 7 places, 5 people were using the service at the time
Safe
Inspectors found systems in place to protect people from abuse and avoidable harm. Risks were assessed for each person, and staff had detailed guidance. There were enough suitably trained and safely recruited staff, and medicines were handled correctly.
Effective
Inspectors found that people's needs were assessed before they moved in. People had enough to eat and drink, were supported with their dietary needs and were offered choice about food. People had access to the healthcare they needed. Staff supported people in the least restrictive way possible.
Caring
Inspectors found that staff respected people and promoted their independence. People's communication needs were met. Staff protected people's privacy and dignity and supported them to keep in contact with their families, who could visit whenever they wanted.
Responsive
Inspectors found that people received personalised care that met their needs. Support plans were person centred and focused on outcomes. The complaints procedure was available, and the registered manager reviewed any complaints to check that the right action had been taken.
Well-led
Inspectors found that staff understood the vision and values of the home and felt supported by the management team. Managers had oversight of the quality of the home and managed risks. Record keeping and monitoring were good. The provider reviewed audits, feedback, accidents and incidents to support learning.
What people told the inspectors
People and relatives told inspectors they could raise any complaints with the registered manager. People and staff told inspectors the home was well managed.
Since the last inspection
Rated Good in February 2019, the same overall rating as before (Good).
Well-led moved from Requires improvement to Good; Safe is still Good; Effective is still Good; Caring is still Good; Responsive is still Good.
- 19 September 2020: Inspection looking at part of the service
- 20 February 2019: Routine inspection, rated Good. This inspection gave the current rating.
- 14 June 2016: Routine inspection, rated Good
- 17 September 2014: Routine inspection
Read the full report on the CQC website
Source: Care Quality Commission inspection report, summarised by CareAssura. Contains CQC data used under the Open Government Licence.
How Sapphire House compares in Maidstone
Measured against the 45 care homes registered in Maidstone. The dark dot is this home.
- Size
- 6 places. Smaller than 39 of the 45 homes. The local average is 41 places.
- CQC rating
- Good. 34 of the 45 homes (76%) are rated Good or Outstanding. Across Kent the figure is 73%.
- Latest report
- 20 February 2019. 34 of the 45 homes have published a newer inspection report since.
- Registered
- May 2014. 19 of the 45 homes registered more recently.
Powered by Orrery Intelligence. Data: CQC register and Food Standards Agency ratings. Counts cover registered care homes in Maidstone.
The local picture: Maidstone
What the numbers say about care for older people in Maidstone, in Kent.
What care costs in Kent, per week
| Type of care | What the council pays | What self-funders are typically asked |
|---|---|---|
| Residential care | £1,187 | £1,409 to £1,600 (Middle half of prices from 22 Kent homes. Median £1,500.) |
| Nursing care | £1,378 | £1,550 to £1,865 (Middle half of prices from 11 Kent homes. Median £1,605.) |
| Residential dementia care | Not published separately | £1,500 to £1,619 (Middle half of prices from 18 Kent homes. Median £1,500.) |
| Nursing dementia care | Not published separately | £1,975 to £2,226 (South East figure, because too few Kent homes publish this price. 37 homes. Median £2,050.) |
Published prices are often starting prices, and come from homes that publish fees, so treat them as a guide. Ask the home for its own price.
- People aged 75 and over: 19,200. Rising to 22,400 by 2035, up 17%
- People aged 85 and over: 5,200. Rising to 7,900 by 2035, up 54%
- Living with dementia, aged 65 and over (estimate): 2,500. Rising to 3,200 by 2035, up 28%
- Dementia diagnosis rate: 65%. The NHS ambition is 67%. Kent as a whole is 62%.
- Care home beds per 1,000 people aged 75+: 79. Kent average is 77.
- Care homes, last 12 months: 0 opened, 0 closed. 4 changed owner, covering 174 beds.
- Care home beds filled across Kent: 88%. The 12 month average is 88%.
- Who pays, across Kent (estimate): 35% council, 43% self. The rest is NHS funded or other.
Planned and recent building work within 5 miles
- 1 miles: Memory Lane House 25 College Road Maidstone Kent. Application for a 12 bed care home through a change of use. Submitted 21 September 2026. Decision pending.
Powered by Orrery Intelligence. Market model built 22 October 2026 (ONS 2022 based population projections, dementia estimates, CQC register), published care home prices, council planning records.
Good to know about Sapphire House
Facts from public registers, and what is close by.
- Registered with CQC
- 14 May 2014, so 12 years.
- Run by
- Parkcare Homes (No.2) Limited, which runs 88 adult social care services in England. 72 of the 84 that have a rating are rated Good or Outstanding.
Sources: CQC register, Food Standards Agency, OpenStreetMap contributors. Distances are in a straight line from the postcode, not walking or driving routes.
Local services near Sapphire House
The closest places to this home, measured in a straight line from its postcode. They are the nearest, not necessarily the ones the home uses. Ask the home which GP, dentist and pharmacy its residents are registered with.
Nearest 24 hour A&E
- Maidstone Hospital, Maidstone, 0.8 miles away
It is about 0.8 miles in a straight line from the postcode. The drive is usually longer. In an emergency call 999; the ambulance may take you elsewhere.
Nearest GP practices
- Bower Mount Medical Practice, 0.5 miles away
- Blackthorn Surgery, 0.6 miles away
- The Vine Medical Centre, 0.7 miles away
Nearest dentists
- Sunbury Dental Practice, 0.2 miles away (NHS.uk details)
- Barming Dental Care, 0.5 miles away (NHS.uk details)
- Oakwood Dental Practice, 1 mile away (NHS.uk details)
Nearest pharmacies
- Hobbs Pharmacy, 0.5 miles away
- Barming Pharmacy, 0.6 miles away
- Maidstone Pharmacy, 0.7 miles away
Nearest railway stations
- Maidstone West Station, 0.7 miles away
- Maidstone Barracks Station, 0.9 miles away
- East Farleigh Station, 1.1 miles away
Around Sapphire House
- H: Sapphire House
- A: 24 hour A&E
- G: GP practice
- D: Dentist
- P: Pharmacy
- S: Railway station
Straight line distances, not routes. Places very close to the home are spread out slightly so they can be told apart.
Contains public sector information licensed under the Open Government Licence v3.0. Practice and pharmacy details from the NHS England Organisation Data Service. A&E sites from NHS England A&E data and the Organisation Data Service. Railway stations from the Department for Transport NaPTAN dataset. Distances are straight line and approximate.
Common questions about Sapphire House
Where is Sapphire House located?
Sapphire House is a residential care home in Maidstone, Kent, ME16 8SR. You can view its exact location and get directions from the map on this page.
What type of care does Sapphire House provide?
Sapphire House is registered to provide residential personal care, with support that includes Mental health care, Physical disability support, Sensory impairment support, Younger adults care, Respite care. The full list of services is shown on this page.
What is Sapphire House's CQC rating?
Sapphire House is registered with and inspected by the Care Quality Commission (CQC). Its most recent overall rating is Good following its last inspection on 20 February 2019. You can read the full CQC report from the link on this page.
Does Sapphire House offer respite or short-term care?
Yes. Sapphire House offers respite and short-term care. Availability changes regularly, so it is best to enquire directly.
Questions families ask about Sapphire House
Can Mum or Dad stay here if their dementia gets worse?
No. Sapphire House is not listed for dementia care on the CQC register. If dementia is likely, choose a home that is, so a second move is not needed later.
Is there a nurse on site if health needs change?
No. Sapphire House is a residential care home without on-site nursing. District nurses and GPs visit, but someone who needs daily nursing may have to move to a nursing home.
Can they try a short stay before deciding?
Yes. Yes. Sapphire House offers respite and short stays, which is a good way to see whether the home is the right fit.
Will they support end of life care, so there is no move at the hardest time?
Ask the home. End of life care is not listed on the register. Ask the manager whether residents can remain in the home with hospice or district nurse support.
Can she bring her cat or dog?
Ask the home. The home has not told us its pet policy yet. Ask directly; some homes allow small pets in residents' rooms or welcome visiting dogs.
Can a couple stay together?
Ask the home. We do not know whether the home has rooms for couples. Ask about shared or adjoining rooms if this matters.
Will the council help pay, or is it self funded only?
Ask the home. The home has not told us which funding it accepts. Most homes take both council funded and self funded residents; ask about council rates and any top up.
Do they take younger adults as well as older people?
Yes. Yes. Sapphire House supports younger adults as well as older people.
Can I visit before deciding, and are there visiting hours?
Ask the home. Every home should welcome a visit. Call to arrange one, ideally at a mealtime or during an activity, and ask about visiting hours for family.
Typical weekly fees in the South East
Sapphire House has not published its fees yet. These are typical weekly fees for the South East, so you know roughly what to expect before you call.
- Residential care: £1,100 to £1,450 per week per person, typical range
Indicative figures for the South East, not a quote from Sapphire House. Actual fees depend on the room, the level of care and how it is funded.
Explore more
More care homes in Maidstone
- Aspen House — CQC Good
- Bowercroft Care — CQC Good
- Cedardale Residential Home — CQC Good
- Chippendayle Lodge Residential Care Home — CQC Good
- Church Lane — CQC Good
- Eastfield — CQC Good
Browse all care homes in Maidstone.