Freshfields Residential Home

Freshfields Residential Home is a residential care home in Upminster, Havering (RM14 2BN). It holds a CQC rating of Good.

About Freshfields Residential Home

Freshfields Residential Home is a care home in Upminster, in the London Borough of Havering. We look after older people, including those living with dementia, and younger adults, and we take respite bookings for people who need a stay of a few weeks. We try to run somewhere that feels like a home. People bring their own furniture and pictures, choose how they spend the day, and eat food that is worth sitting down to. There is company and something going on for those who want it, and a quiet corner for those who would rather read or watch the garden. Nobody is obliged to join anything. What makes that safe as well as pleasant is staff who know people rather than tasks. Our team notice when somebody is off colour, when an appetite has fallen away or when a usually talkative person has gone quiet, and they act on it with the GP or district nurse rather than waiting to see. For people living with dementia we keep routines and faces steady, learn about their earlier lives so conversation has something to hold on to, and give time rather than rushing. Relatives are welcome whenever suits them and are part of how decisions get made. Our most recent inspection by the Care Quality Commission rated us good overall. Please ring if you would like to look round Freshfields.

Care provided at Freshfields Residential Home

Read the full inspection report on the CQC website.

Common questions about Freshfields Residential Home

Where is Freshfields Residential Home located?

Freshfields Residential Home is a residential care home in Upminster, Havering, RM14 2BN. You can view its exact location and get directions from the map on this page.

What type of care does Freshfields Residential Home provide?

Freshfields Residential Home is registered to provide residential personal care, with support that includes Older person care, Dementia care, Younger adults care, Respite care. The full list of services is shown on this page.

What is Freshfields Residential Home's CQC rating?

Freshfields Residential Home is registered with and inspected by the Care Quality Commission (CQC). Its most recent overall rating is Good following its last inspection on 12 December 2025. You can read the full CQC report from the link on this page.

Does Freshfields Residential Home provide dementia care?

Yes. Freshfields Residential Home supports people living with dementia. We recommend contacting the home directly to discuss your individual situation.

Does Freshfields Residential Home offer respite or short-term care?

Yes. Freshfields Residential Home offers respite and short-term care. Availability changes regularly, so it is best to enquire directly.

Questions families ask about Freshfields Residential Home

Can Mum or Dad stay here if their dementia gets worse?

Yes. Freshfields Residential Home is registered for dementia care, so someone whose needs increase can usually stay rather than move.

Is there a nurse on site if health needs change?

No. Freshfields Residential Home is a residential care home without on-site nursing. District nurses and GPs visit, but someone who needs daily nursing may have to move to a nursing home.

Can they try a short stay before deciding?

Yes. Yes. Freshfields Residential Home offers respite and short stays, which is a good way to see whether the home is the right fit.

Will they support end of life care, so there is no move at the hardest time?

Ask the home. End of life care is not listed on the register. Ask the manager whether residents can remain in the home with hospice or district nurse support.

Can she bring her cat or dog?

Ask the home. The home has not told us its pet policy yet. Ask directly; some homes allow small pets in residents' rooms or welcome visiting dogs.

Can a couple stay together?

Ask the home. We do not know whether the home has rooms for couples. Ask about shared or adjoining rooms if this matters.

Will the council help pay, or is it self funded only?

Ask the home. The home has not told us which funding it accepts. Most homes take both council funded and self funded residents; ask about council rates and any top up.

Do they take younger adults as well as older people?

Yes. Yes. Freshfields Residential Home supports younger adults as well as older people.

Can I visit before deciding, and are there visiting hours?

Ask the home. Every home should welcome a visit. Call to arrange one, ideally at a mealtime or during an activity, and ask about visiting hours for family.

Typical weekly fees in the London

Freshfields Residential Home has not published its fees yet. These are typical weekly fees for the London, so you know roughly what to expect before you call.

Indicative figures for the London, not a quote from Freshfields Residential Home. Actual fees depend on the room, the level of care and how it is funded.

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